Full fibre to home status

koj1888 · ‎25-03-2022

Is there a page that tells of issues. The openreach fibre modem is showing a red light.

koj1888 · ‎28-03-2022

Engineer arrived just after 8am replaced cable from street junction to house. Everything working now.

Chris_B · ‎25-03-2022

@koj1888 try turning the router off for 30+ seconds and then restart it.

koj1888 · ‎25-03-2022

Yeah tried all the power off stuff. It's the Los light on modem that is red, which is why I was asking about service status for broadband.

Leanne_T · ‎25-03-2022

Hi @koj1888

Thanks for coming here.

If you give us a call on 0800 079 8586 our Broadband Tech Gurus will get this looked into for you.

Let us know how you get on 🙂

Leanne.

koj1888 · ‎25-03-2022

Already done fault with line apparently running more tests before booking engineer.

XRaySpeX · ‎25-03-2022

LoS = Loss of Signal. You need to report the fault to CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Leanne_T · ‎25-03-2022

Thanks for letting me know @koj1888

Hope this is sorted soon for you.

Leanne 🙂

koj1888 · ‎26-03-2022

Still no word re appointment. Quite disappointed as we both work from home internet is important. Thankfully we both have decent data plans on our phones so can hot spot those.

Leanne_T · ‎26-03-2022

Hi @koj1888

If you give our Broadband team a call they will be able to give you an update 🙂

Leanne.

koj1888 · ‎26-03-2022

If only it was that easy to speak to someone. Going through the fault bot again.