Full Fibre not available at new property

BeterP · ‎29-01-2026

Only half way through 24 month EE full fibre broadband only package. Shortly downsizing to Flat. Only Copper to Fibre available. Q1: Can I cancel contract since service speed is not available. Q2: If I have to take EE package with me will I still have to pay same, even though service inferior (need fast speeds since still practice as Graphic Designer and handle large picture files). Q3: Does moving house kickstart new contract (ie locks me in to inferior service for another two years? Several contradictions in advice.

XRaySpeX · ‎29-01-2026

1. No, it was your choice to move while within committed contract term.

2. Whatever price EE offers. Should be the same or lower.

3. Yes.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎29-01-2026

1. No, it was your choice to move while within committed contract term.

2. Whatever price EE offers. Should be the same or lower.

3. Yes.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP