07-02-2024 03:19 PM
As the post says, This all comes from the same cabinet and comes from a central location within our flat building.
Tried to sort this a few times to no avail.
I have been told I may need to submit an ORDI. Has anyone does this and has it worked?
07-02-2024 06:00 PM
ORDI stands for Openreach Data Integrity check.
Before phoning customer services check that your address registered with EE matches exactly the Royal Mail address checker https://www.royalmail.com/find-a-postcode
07-02-2024 07:26 PM
@awalliams also is there a phone line installed already in your flat, or is this a recent conversion?
If so is your number recognised, or is your address recognised on the BTW DSL checker?
https://www.broadbandchecker.btwholesale.com/#/ADSL
If not, you will need a new install, which will involve an Openreach survey.
