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False broadband speeds

Lukejac
Investigator
Investigator

So I was sold a new broadband package and guaranteed a minimum of 41mbs (I know that is terrible but I live in Cornwall, UK) just did multiple speed checks and I'm getting 27. This isn't the 1st time it's been lower than promised. As I said to the guy on the phone the lines we have here are the same lines we had 5 years ago and will be until 2040 as that's when they are being changed to super fast broadband so why sell myself and anyone else in my area falsety? Money grab at its best as you've just bought out BT yet aren't upgrading the copper lines we have down here. Everyone loves to holiday in Cornwall but outside of the summer we're pretty much forgotten and that goes the same way with updating infrastructure. EE and BT surely make enough money to update the worst parts of the country which may aswell have dial up! Stop taking, start listening and start giving back !

12 REPLIES 12
Mustrum
EE Community Star
EE Community Star

@Dan7779  have you not spoken to customer services to see what the issue is?

Has the new service and ONT been installed yet?

Dan7779
Investigator
Investigator

I WAS TOLD BY AN EE ADVISER  I WOULD GET FULL FIBRE 900 WITH FAST SPEEDS

WHAT A WASTE OF MONEY

IM NOT GETTING THE SPEED I WAS PROMISED

AND EE IS ALOT DEARER THAN BT  .....

Katie_B
EE Community Support Team

Hi @Dan7779

Thanks for coming here, 

Have you been able to report your speeds to our technical care team?

Speak soon, 

Katie