False Positive Block on my wife's business website by Advanced Web Protect

[ianlock]

My wife's business web site has suddenly been blocked by our Home hub's Advanced web protect.???

annabellesmithwellnesscoach.com

Can moderators please advice how to get this false flag removed, as it is causing chaos for her work and other associated bits.

We have no idea how long this has been going on for and could have cost her thousands in client enquires.

Please help!!!!

[XRaySpeX]

@ianlock : Well, that site's blacklisted by Norton for me. Nowt to do with Advanced Web Protect.

[ianlock]

OMG!!! ok... i just spent another hour on the phone with EE trying to get them to look into it..... why would her web site suddenly be black listed?  She's a PT and Nutritionist.....it not like its a porno or adult content??? is full of diatry advice for middle aged women.

Does anyone have any suggestions as to what to do next?

WIX ( who deal with the website ) had looked into this all week and are adamant that it is all perfect...?

[JimM11]

@ianlock She's good on Vodafone Home broadband connection no issues getting to it..... You should see if it gets approved for viewing.

Essex Wellness Coach; Expert Nutritionist, Personal Training, Diet Plans & DNA Testing

Part of your site.....

[JimM11]

@ianlock It is perfect you must be having an EE issue, can you get to it via mobile broadband?

[ianlock]

@JimM11  thank you, yes it can be accessed via any 4G or 5G connection form any provider including EE mobile.  

[ianlock]

@XRaySpeX  can i ask you post a picture or screen shot of the message you get when it get blocked by Norton please.  Im going to try and raise a ticket of some sort with them tomorrow.  ChatGTP have given me a link to do that via.

[JimM11]

@ianlock It may just be the Advanced web protect, no longer an EE customer so really cannot do much to check for you apart from say try switching the feature off/on with a little time in between and pin the sucker down... Good luck with it all.🤞👍

I use Kaspersky Advanced Internet so if it see the slightest oops then flashes up the warning, yours was fine Norton would not use it for love nor money, (my opinion only)

[ianlock]

@XRaySpeX i need the Detection Name and Alert ID you get when Norton flags it please.

[XRaySpeX]

Sorry, the Norton window disappears when I try to snip it. Neither of those 2 terms appear in it.

I wouldn't be surprised if Advanced Web Protect is based on Norton.