We were persuaded to change from BT to EE when our contract ended. Biggest mistake ever. We were made promises galore about better products, speeds, prices etc. we have now lost signals completely on our ground floor, as the recent tests from EE have proved, however it seems our only solution would be to add a booster at an additional cost of £10 a month (which was dropped to £7 after debate) which as pensioners we cannot afford.
EE promised full coverage, they lied. They also offer £100 compensation if they fail, no idea how to claim this. We feel very let down, especially when the advisor on the other end of the phone terminated our call when he was unable to resolve the issue
