Failed broadband activation

Pnalyd7 · ‎08-03-2025

20th February 2025 I decided to switch from Sky to EE.
The change over was due to take place on 6th March 2025.
No internet as they are blaming open reach ??

EE have now opened a case for me so I can have broadband which was working excellent through Sky. Now I have to wait up to 10 days for engineer to visit box in street.

I’m tempted to rejoin Sky as I find this service by EE a total disaster and I haven’t even started with them.

Pnalyd7 · ‎08-03-2025

20th February 2025 I decided to switch from Sky to EE.
The change over was due to take place on 6th March 2025.
No internet as they are blaming open reach ??

EE have now opened a case for me so I can have broadband which was working excellent through Sky. Now I have to wait up to 10 days for engineer to visit box in street.

I’m tempted to rejoin Sky as I find this service by EE a total disaster and I haven’t even started with them.

Chris_B · ‎08-03-2025

@Pnalyd7 Open reach are at fault. It’s also open reach who take care of your sky broadband line.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

XRaySpeX · ‎08-03-2025

There was no need to open 2 duplicate threads. You had an hour to edit the title of the 1st.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

XRaySpeX · ‎08-03-2025

What type of BB are you switching between Sky & EE? What is the name of the EE BB plan you have ordered including its speed?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Mustrum · ‎08-03-2025

@Pnalyd7 Did you cancel your Sky services, or did you only speak to EE to order the transfer?

Given the timings it seems likely you cancelled with Sky, meaning that other suppliers cannot take over your line until the cancellation period is over.