Hello all, first time posting today!
just had a MJ Quinn engineer out this afternoon to install my Full Fibre 1.6GB broadband and phone, upon doing the install the engineer mentioned that the signal from the pole to my house where he connected the new ONT wasn't strong enough or wasn't giving a good reading along those lines he said and he mentioned that there was no issues with the structure off the walls or cables and he was confused by it aswell.
He said he will contact me again if he has time to come back re-do the wire again and replace it?? (which I doubt he will tbh).
I work from home and having a internet connection is vital for my job that I do, I dont know what to do now, Ive contacted customer services and told them, they have said wait 48 hours as my order is currently still open and after 48 hours to contact them again, I have requested for an Openreach Engineer to do the work as to be honest the MJ Quinn seemed like he didnt want to be there and wasnjust going through the motions!!
Not a good start to my FTTP journey, luckily my virgin broadband is still working as I have asked them to change the disconnection date (as it was meant to be disconnected today 22nd Septmeber) but its still working, what they have said is that as soon as your broadband is up and running it will automatically be disconnected, since I dont have any internet with EE yet due to some next level issue I guess I can still use Virgin broadband until this issue is resolved?
Any help would be appreciated as to what I can do next?
