Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

FAULTY ROUTER CABLE 😡

Go to solution
C4RLY
Contributor
Contributor

‎27-09-2025 02:32 PM - edited ‎27-09-2025 03:29 PM

So, from 3am this morning my router was playing up. Without any warning whatsoever from yourselves, I find out my router has had a software update and destroyed the power supply. The lights are still on, but nobody home. Not enough power from the unit to give a signal. Consequently I'm without Internet and TV until a new cable arrives. I'm so angry I've put in a formal complaint. WHY when you were aware there was a fault with them was I not sent a replacement? Why have I had to wait until I'm without service. 8 months I've been with EE and I wish I hadn't bothered after this. I've now got to wait many days for a replacement. In future don't use cheap rubbish which fail! I've now paid for 1 from Amazon to arrive tomorrow as I know EE won't send it quickly! I also think it's a disgrace that EE shops don't supply extra power cables and routers in this day and age for this type of screw up! 

0 Helpful
21 REPLIES 21
Go to solution
PaulB2005
Established Contributor
Established Contributor

‎02-10-2025 07:24 AM

Is there a way to identify affected models?

We have to use WiFi Calling at home as all the mobile signals here are so poor and if the internet goes down the offer of a 4G/5G router to tide us over is no good.

 

0 Helpful
Go to solution
C4RLY
Contributor
Contributor
In response to PaulB2005

‎02-10-2025 07:29 AM - edited ‎02-10-2025 07:30 AM

There isn't unfortunately. You maybe lucky. But I would purchase a backup power adapter just incase. I provided a link above somewhere to what I used. I'm now using a brand new set up as they sent me a new router. However, it was the power cable that was the issue not the router.