@Jim60degrees The Forum is mostly customers like yourself helping out others as best we can. No one has access to EE so if something requires that then you will get directed to speak to EE CS. The new EE Router is or is not supplied but does depend on which router that you had from BT before the upgrade, speed is one but it is not required with that point for you as it is more for the 1gb/1.6gb package, then the other is if landline is required as there is a port missing on some BT/EE older routers.
The EE at home/play/work app is the one that is required to be used by EE Smarthub+/BT smarthub2 routers. The app as far as i am concerned is not the way to control a router, but it is what it is so you either embrace it or hate it, the version is changing often as fixes are applied to correct issues, so what works today may not tomorrow, there are far to many problems that are trying to be addressed at present.
So you need to look at your BT router with regards to the Landline issue, or tell us which one you have. Wi-Fi signal strength may be less than you had previous there are no two routers that are like for like, the lag issue on the EE router there are a lot of complaints about from people who game, you may be able to correct this AND would have to change a couple of settings in the router itself, but it would be better to do this with a PC/Laptop and not a mobile phone. Can help with this if you do wish to give it a go, but there are no guarantee that it may/will fix....
