EE website not letting me see my broadband deals?

[LexCY]

So my contract ends in a few months, and i plan to downgrade as i do not need the speeds i have right now, but when i go to check out the broadband deals, the website refreshes by itself and forces me back to the home page where the renew contract button is, is this intentional??? why can't i just look at alternate plans i don't want the same damn plan obviously

[XRaySpeX]

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@LexCY wrote:

when i go to check out the broadband deals

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Just to be clear this is when you click "renew contract" to start with?

[Peter_W · Accepted solution]

Welcome to the Community, @LexCY 

Depending on how far you are from the end of your contract, you may not be shown the full range of renewal options until you're within the upgrade window.

If you haven't already, I'd recommend trying this from a different device or browser, too.

Peter

[LexCY]

no, its when i navigated to the Full Fibre page (or anywhere else on the site) and clicked Broadband Deals

[LexCY]

I have until November, i just wanted to take a look to see if EE was doing the speeds i was thinking of downgrading to, but it's okay i eventually just signed out and it let me view it normally, its kinda crappy to force someone to the renew page if they just want to look at broadband deals instead though

[XRaySpeX]

Broadband Deals are for new custs. You're not! Hence it bumps you back to click "renew contract". Click on "renew contract" to see what you, as an existing cust, can get.

[LexCY]

yea but then it was only showing me my same plan for like half the price xddd with no option to change to a different speed

[XRaySpeX]

You won't be able to downgrade to a diff plan mid-term, but only in your upgrade window from 30 days before end of term, i.e. in Oct.

What's wrong with 1/2 the price or does "xddd" alter things?

[LexCY]

sorry no im just typing weird, i know i can't downgrade yet, i just wanted to look at what other options EE has for me once i want to, it ONLY showed me the cheaper version of my current plan and didn't let me see any other options, but i'll look at it again 30d before contract ends to check, thank you

[Leanne_T]

Hi @LexCY 

Please let us know how you get on when you check again within your last 30 day's of the contract. 

Leanne 🙂