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EE smart Hub 7plus extender

Lord_Digby
Investigator
Investigator

‎20-08-2026 03:47 PM

Hi guys,

I have a small problem. I've just started a new broadband service with EE. I'm using the latest EE smart Hub 7plus extender. Every time when I open the laptop I have to log in with EE. After a while, I lose the connection and asked to log on the network again. This can happen 5 or 6 times a day. How can I be logged on all the time without logging in all the time.

Thanks,

Digby

 

 

 

0 Helpful
14 REPLIES 14
JimM11
Community Hero
Community Hero

‎20-08-2026 04:16 PM

@Lord_Digby Make sure you have Auto Connect set as the option on the Laptop wifi to the correct SSID off the EE Hub.

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Lord_Digby
Investigator
Investigator
In response to JimM11

‎20-08-2026 05:22 PM

Hi JimM11,

 

Thanks for the reply.

 

Auto Connect is on All it says at the moment is you must log in to this network before you can access the internet. All the TV's are connected and working. I've checked all the passwords on the toggle on the hub and everything looks good. I've tried Private and Public on the WI-FI. Been trying all day and not got anywhere. Logging in every few minutes is so frustrating. 

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JimM11
Community Hero
Community Hero
In response to Lord_Digby

‎20-08-2026 05:25 PM - edited ‎20-08-2026 05:28 PM

@Lord_Digby Your not trying to use EE WiFi ssid per chance, the Free Public one?

Have you also turned the EE Smart Wireless extender off and tried just connecting direct on the EE Hub?

0 Helpful
Lord_Digby
Investigator
Investigator
In response to JimM11

‎20-08-2026 05:27 PM

Sorry, not quite sure what you mean?

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XRaySpeX
EE Community Star
EE Community Star

‎20-08-2026 05:28 PM

Please show us an image of this login request.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Lord_Digby
Investigator
Investigator
In response to JimM11

‎20-08-2026 05:30 PM

No, I've not tried that

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Lord_Digby
Investigator
Investigator
In response to Lord_Digby

‎20-08-2026 05:55 PM

Looks like turning of the extender has worked! I had to connect to another link but looks like its working.

 

Thanks Jim

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JimM11
Community Hero
Community Hero
In response to Lord_Digby

‎20-08-2026 06:00 PM - edited ‎20-08-2026 06:09 PM

@Lord_Digby What other link, the connection name should be the same on the EE Hub as it is for the EE Smart Wireless mesh extender. You have something not set up correctly. Get the Hub working first, later do the Extender.

https://ee.co.uk/help/broadband/getting-started
https://ee.co.uk/help/broadband/manage-use/manage-your-ee-hub

 

0 Helpful
Lord_Digby
Investigator
Investigator
In response to JimM11

‎20-08-2026 07:30 PM

Jim,

 

For some reason, I had two EE WI-FI I could connect to. I swapped them over and now its seems OK

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