@VivekR wrote:
Not sure why should anyone be defending such practices by EE or any broadband provider. Very curious indeed
When finding yourself upset with an EE-process that is very much industry-standard and common-practice across the majority of providers, you won't be the first to make an accusation that those pointing this out, are "defending" EE or are "paid stooges" or somesuch,
I doubt you'll be the last either. It's been suggested that you should direct your efforts at Ofcom, the industry regulator, who are in a position to regulate for changes that could be enforceable across all providers. Perhaps the suggestion of mandatory online cancellation pages has some mileage, perhaps it doesn't - but this is likely to require development and in-turn, budget.
EE have many processes that are questionable or cause unnecessary hardship and/or avoidable inconvenience. I wouldn't personally include the cancellation one in that category, but that's based on being a regular user on here and thus having experience - and some understanding - of the topics that regularly crop up.
