EE fibre broadband activated but no router delivered!

Jamie6767 · ‎03-10-2022

My broadband has been activated, however I have not yet received my router. Assuming this is down to the postal strikes. This was sent last Wednesday, I’m surprised this was not anticipated and another courier used. I’m now left with no broadband for who knows how many days, working from home.
Not a good start to my EE broadband experience.

XRaySpeX · ‎03-10-2022

How do you know it's been activated? Have you had a msg from EE that it's gone/going live? Was that for today? If so, it could be any time up to midnight & there's still time to receive the router in the post.

Have you another router you could use?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Jamie6767 · ‎03-10-2022

I had the activation email and my sky broadband has now been disconnected. Yes it was supposed to go live from the 3rd Oct.

It could be delivered today however going by the tracking updates I highly doubt it.

XRaySpeX · ‎03-10-2022

There's no tracking on Royal Mail deliveries.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Jamie6767 · ‎03-10-2022

There is.

XRaySpeX · ‎03-10-2022

Not the way EE send them.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Jamie6767 · ‎03-10-2022

It’s been sent Royal Mail tracked 48 and they have provided the tracking number.

XRaySpeX · ‎03-10-2022

OK!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

BigHaze · ‎09-10-2022

Hello I'm having the same issue I ordered mine last Wednesday and I had a text message off the royal mail today saying its out for delivery and now I get another text saying incorrect address amd I've double checked its the correct address and it was already out for delivery so I don't understand why I have not received My Box my internet had been on since the 6th and I can't even use it such a joke

Leanne_T · ‎09-10-2022

Hi @BigHaze

Have you reported this to our Broadband Care team to get this looked into?

You can call us on 0800 079 8586.

Leanne.