Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

EE broadband constantly high latency on ethernet connection

Bo-oF
Contributor
Contributor

‎22-09-2023 05:22 AM

The upload latency is constantly over 200, hovering around 220 - 280ms. This makes gaming literally impossible. Openreach have checked the line and have found no faults, EE technitian also found no faults within the service. We recieved a new router but the problem still persists. I have tried using all different ethernet cables (all Cat5e) for each connection. The service was working fine until about 4 weeks ago. EE have stated that there is nothing more they can do and offered a free cancellation. I have never experienced this sort of problem with any other provider. I have tried the network under loaded and unloaded situations and the results are the same, as well as only 1  device on the network (ethernet connected pc). The computer is mid end (3600x, 5700xt) so there are no issues with hardware. The issue still happens over WiFi on all my devices. The speeds are exactly as advertised (100D 20U), as well as the download ping being normal (for uk servers 16ms - 20ms).

0 Helpful
27 REPLIES 27
Bo-oF
Contributor
Contributor
In response to Mustrum

‎22-09-2023 09:33 PM - edited ‎22-09-2023 09:35 PM

This happens at all times, 5pm or 4am. I have run a malwarebytes scan on my pc and have found no issues. The results also occur on mobile devices, consoles and VR headset. My freinds have the same or less than the speeds of me (lowest is 60D 10U) and can play both stated games perfectly fine on 16 to 20 ping. 

   Also those results were taken under 0 network stress, my PC was the only device actively using any bandwidth.

0 Helpful
Mustrum
EE Community Star
EE Community Star
In response to Bo-oF

‎22-09-2023 10:09 PM

@Bo-oF  the last two links you posted contradict each other, as previously mentioned, the Fast results suggests congestion/hi traffic on your network., yet the Ookla one and earlier Thinkbroadband ones are fine. 

Not sure what else to suggest - but clearly something changes, from here and from the info you have provided so far I can't see what though.

0 Helpful
Bo-oF
Contributor
Contributor
In response to Mustrum

‎22-09-2023 10:23 PM

How is the ookla result fine? Upload ping 180? They both prove that there is an issue with upload latency. That is the problem. The fast.com result was for the upload test.

0 Helpful
Bo-oF
Contributor
Contributor
In response to Mustrum

‎22-09-2023 10:47 PM

So 180ms upload latency to a uk based server is fine? The fast result is for the upload, of course its lower than the download result, it shows the spike / peak of the upload speed. As i have stated the issue is NOT the speed, it is the upload latency / upload ping. There was no traffic on my home network when preforming these tests, the results are consistant when done at any time of day, below is a result taken at roughly 4am.

8c280b4ae9bb5535404346c9c3890735.png

 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Bo-oF

‎22-09-2023 10:50 PM

My Upload ping @ http://speedtest.net is 185. Don't see that's peculiar. What's yours, @Mustrum ?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Bo-oF
Contributor
Contributor
In response to XRaySpeX

‎22-09-2023 11:01 PM - edited ‎22-09-2023 11:03 PM

b173e18dbd36cd048c9b6698ad8d4bb6.png

 This is one of my freinds results who is on PoE with a wifi adapter. I really cant see how you can say there isnt an issue here. Especially when I am connected over ethernet with faster broadband.

0 Helpful
Mustrum
EE Community Star
EE Community Star
In response to XRaySpeX

‎22-09-2023 11:02 PM

@XRaySpeX  Mine is a wee bit better as it happens at the moment https://www.speedtest.net/result/15284542572 

But it is the combination of low speeds and ping response that the OP can only show on the FAST results, that to me is of any concern. Who knows what other pesky internet users in the world are out there just at the moment when the Ookla tests were run.

 

0 Helpful
Bo-oF
Contributor
Contributor
In response to Bo-oF

‎24-09-2023 06:13 PM

Guess I hit a nerve here.

0 Helpful
bobpullen
Scholarly Contributor
Scholarly Contributor
In response to Bo-oF

‎25-09-2023 06:05 PM

The Ookla test probably isn't the best indicator of the issue being described.

The upstream ping in the test results is recorded when the upload link is being completely saturated by the speedtest (see here). By the sounds of things, the network isn't under this load when gaming (at least, the upload/download figures from the router certainly don't suggest it is). Even more peculiar is the fact that it's a consistent problem, rather than intermittent 'spikes'.

The value next to the yellow icon in the Ookla speedtests results is supposed to represent idle ping and that looks normal.

Do any of the game servers have a direct IP address to which you could trace to? Did anything change in your local environment 4 weeks ago? Any new software installed/new devices onboarded or anything like that?

What routers have you tried? You could try bypassing the router completely by setting up a direct PPP connection on the computer itself. I wonder if that would offer any clues.

0 Helpful