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EE Smart Hub Pro router issue

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Huggons1
Established Contributor
Established Contributor

‎13-11-2024 09:40 PM - edited ‎13-11-2024 09:44 PM

Anyone else facing this issue?

 

I set my 2.4 GHz to a fixed channel 6 and saved. The setting doesn't hold and changes to channel 11. I have factory reset the router and the firmware is up to date.

Firmware version:

r2.64.2-R-1210501-PROD-1
App version: 2.34.2

0 Helpful
71 REPLIES 71
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Huggons1
Established Contributor
Established Contributor
In response to JimM11

‎28-07-2026 08:29 AM

Updated Apple device first and could see that the reboot option had been removed. (Option to reboot is so useful for me). Then updated Android device, to check if it was the same and it was.

Have left feedback on play store, but standard reply to contact customer service, to look into problem!

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JimM11
Community Hero
Community Hero
In response to Huggons1

‎28-07-2026 08:54 AM

@Huggons1 Ok with you now, as before may just be a Temp removal from the App, it kind off fell over with a few issues app wise last release and may be the quick fix to pull it out the hole currently while the longer term solution is looked at.