EE Smart Hub Plus Router bug

[huggons]

Last night my EE smart hub plus router updated the firmware from Firmware version: r1.21.0-R-940596-PROD-83002 19/12/2023 App ver 1.9.0 to Firmware version: r1.29.0-R-950306-PROD-83002 06/02/2024 App ver 1.11.0.

The update has changed my settings again.

The update changed my 2.4 GHz channel from a fixed channel 6, to smart wifi.

The update changed my 5 GHz channel from off to smart wifi.

I previously reported the issue to EE when the same fault arose after the last update in December 2023.

Also it appears that even though wifi 5GHz is set to off, it still overides that and broadcasts a hidden network SSID. 

Hope this helps someone.

[huggons]

Worth mentioning that I have issues on my PC using Google Chrome, when accessing the admin console. Firefox works perfectly though.

[juiceof2limes]

Don't use Firefox, use either Chrome or Edge. That said these two both share the same core components but never had a problem with previous firmware other than just normal slowness of the SH+ 🙂

Get the below quite often now or just have to wait longer for the admin pages to come up. Thank god I do not need to go into the admin interface that often.

[huggons]

Had exactly the same issue as you today too.

[huggons]

Since the Firmware version: r1.29.0-R-950306-PROD-83002 06/02/2024 App ver 1.11.0. update, it takes an age to logon to the router admin page. I can get in eventually, but also keep getting the same error...

 

[huggons]

Overnight my EE smart hub plus router updated the firmware from Firmware version: r1.29.0-R-950306-PROD-83002  App ver 1.11.0 to Firmware version: r1.34.0-R-994210-PROD-83002 App ver 1.13.1

The update has changed my settings again.

The update changed my 2.4 GHz channel from a fixed channel 6, to smart wifi.

Reported to EE.

Hope this helps someone.

[monitorcurve]

My router is still on firmware:

Firmware version: r1.29.0-R-950306-PROD-83002

I don't know how long it takes for them to do a full firmware update rollout for every smart hub plus router out there. I know when it happened before in February it was during the night that it happened. But no firmware update for me last night anyway.

But the router was running so slow yesterday I couldn't get the admin page to actually load and had to restart it due to the outstanding memory leak problem the router has.

[huggons]

Admin page seems to load better than previous version.

[juiceof2limes]

Mine updated a few days back and yes admin does seem snappier.  Not seen any of those CHOP error messages either so that is good. Time will tell. Didn't notice any new features added / removed.

[monitorcurve]

Just got the new firmware just after 2am today, internet died and came back a few minutes later while the router rebooted itself

[XRaySpeX]

My SH+'s firmware has been languishing for ages at:

App version: 1.9.0

Firmware version: r1.21.0-R-910349-PROD-83002

cuz I don't really use it & just keep it for reference.

So I decided to let it catch up over the long Easter w/end by connecting it to the BB. Not a sausage over the whole w/end but finally at 4 AM this morning it updated to:

App version: 1.13.1

Firmware version: r1.34.0-R-994210-PROD-83002

As far I can see there has been not any change to the GUI. It's just as slow but no spurious CHOP3-800 errors have yet appeared. All my personal settings have been retained.