EE Hub firmware versions

[James_B]

We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes.

Hub name	Model	Current firmware version	Notes
Smart Hub 6 Plus	SH30A	r4.26.3
Smart Hub 6 Plus	SH31B/SH32B	r4.26.3
Smart Hub 7 Plus	SH35A	r4.27.1
Smart Hub Pro	SH40J	r3.8.24 or r3.8.26	No perceivable differences between the firmware versions.

⚠️ It can take a number of weeks for everybody's hub to be upgraded to a new firmware when it becomes available. The table above reflects the most recent software version that has been rolled out to everybody. This means that your hub may be running a more recent version (higher number) but should never be running an older version (lower number).

If you’ve just set up a new hub, leave it switched on and connected to the internet for 24 hours. This gives it time to download and install the latest update.

How can I check my hub’s firmware version?

Web browser

• Open the Hub Manager in a web browser by going to the address http://192.168.1.254
• When you visit 192.168.1.254 to access your EE Hub Manager, your web browser might display a message saying your connection isn’t private or secure. This can seem worrying—but it’s completely normal and safe in this case. Security warning when accessing the Hub Manager
• Go to 'Status' and enter Hub admin password when prompted
• Firmware version is listed there. Note it will be in a longer format e.g. r5.3.0-R-1805084-PROD-1 = r5.3.0

EE App

• Open EE App
• Navigate to Manage > Broadband
• Pair your hub to the App if you haven't already
• Tap Settings icon under the image of your hub
• Tap Hub Details
• Scroll to bottom

List of the recent firmware versions and release notes so you can see how we’ve improved your broadband experience behind the scenes

Firmware version: r4.29.1

Deployment date: From June 2026

Hub Type: SH40J

Release notes: 

• Fix - Connectivity Backup not working over WiFi
• Fix - 5GHz WiFi sometimes stops working after firmware update

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Firmware version: r4.26.3

Deployment date: From June 2026

Hub Type: SH30A, SH31B, SH32B

Release notes: 

• Fix - Intermittent 2.4GHz connectivity

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Firmware version: r4.28.1

Deployment date: From May 2026

Hub Type: SH40J

Release notes: 

• Platform updates & security patches
• Improved WiFi stability/performance
• New - Digital Voice Contacts backup/export
• New - IPv6 DNS
• New - EE WiFi-Auto
• Fix - Microsoft Teams/UDP issues in some situations
• Fix - Pixelation/IPC6023 errors in some situations when viewing subscription EETV channels
• Fix - Ethernet/wired devices taking a long time to establish connection
• Fix - Manual 2.4GHz channel selection not working

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Firmware version: r4.27.1

Deployment date: From May 2026

Hub Type: SH35A

Release notes: 

• Platform updates & security patches
• Improved WiFi stability/performance
• New - Digital Voice Contacts backup/export
• New - IPv6 DNS
• New - EE WiFi
• New - EE WiFi-Auto
• Fix - Microsoft Teams/UDP issues in some situations
• Fix - Pixelation/IPC6023 errors in some situations when viewing subscription EETV channels

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Firmware version: r4.26.1

Deployment date: From April 2026

Hub Type: SH30A, SH31B, SH32B

Release notes: 

• Platform updates & security patches
• Improved WiFi stability/performance
• New - Digital Voice Contacts backup/export
• New - IPv6 DNS
• New - EE WiFi-Auto
• Fix - Microsoft Teams/UDP issues in some situations
• Fix - Pixelation/IPC6023 errors in some situations when viewing subscription EETV channels
• Fix - Ethernet/wired devices taking a long time to establish connection

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Firmware version: r3.35.24

Deployment date: From January 2026

Hub Type: SH35A

Release notes: 

• Improved EETV stability/performance
• Improved Digital Voice performance
• Fix - Unable to assign static DHCP IP To LAN device
• Fix - Port forwarding rules not working in some situations
• Fix - WiFi Optimiser sometimes stops boosting
• Fix - IPC6023 errors in some situations when connected to 2.5GbE ONT

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Firmware version: r3.8.30

Deployment date: From November 2025

Hub Type: SH30A, SH31B, SH32B

Release notes:

• Improved Digital Voice reporting

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Firmware version: r3.8.24/r3.8.26

Deployment date: From September 2025

Hub Type: SH30A, SH31B, SH32B, SH40J

Release notes:

• Security patches
• Improved WiFi stability/performance
• Improved Digital Voice performance
• New - WiFi Optimiser Stream Mode
• New - EE WiFi
• New - Retain Extender/Hybrid Connect pairing after Hub reset
• New - Custom DNS for SH40J
• New - Force HTTPS for Hub Manager
• Fix - UPnP not working
• Fix - Errors when attempting WiFi Optimiser setup
• Fix - WPS sometimes failing when trying to pair EETV box
• Fix - Calling/registration problem affecting some 3rd party VoIP services
• Fix - Intermittent hub restarts