Our household all make use of the free access to EE hotspots that ou homebroadband account gives us when they're out and about. However, since last Friday, once the username and pasword has been accepted, instead of going to the "you're connected" screen and letting us use the hotspots, it thows up an OTP needed screen.
The problem is, the OTP only goes to one phone number (the bill payer) meaning the rest of our household are currently unable to use hotspots when they're out and about anymore unless he happens to be with them at the time.
Why has this suddenly started happening and how do we turn it off/get rid of it?
I also noticed at the same time Apple devices (iPhone and iPad) can no longer log into the hotspots either, it proceeds as above but instead of throwing up an OTP screen they just stop and wont proceed.
Seems like something's been broken by EE.
