EE Home app Speed Test

[SimonD77]

Hi folks, 

I just had 500mb fibre installed a few days back and using the standard smart hub from EE, I was trying to perform a speed test in the EE Home app after I had setup my few devices , TV, Xbox, 2 iphoes and firestick. The speed test beings but then says us can't be don't as I maybe using a different router than the one EE supplied me? Only thing I have don't regards the router is change the network name and password from the one supplied with the router , openreach engineer set it all up when he performed the install on Monday. I know there are loads of speed tests out there, just would rather keep it all in the app.

Thanks , and appreciate any ideas / solutions 

Simon

[Leanne_T]

Hi @SimonD77 

Thanks for coming here. 

Have you tried removing and reinstalling the app and trying the test again? 

Thanks 🙂

Leanne.

[wgwright]

@SimonD77 I'm having the same problem as yourself. Using an ee router but getting the same message. Can do a speed test using the Ookla Speedtest App but like you would prefer to keep everything inside the ee app.

[wgwright]

@Leanne_T Hiya. I have tried removing the App and reinstalling but still have the same issue. I can use the app to test the connection which is fine but can't use it to test the speed.

[James_B]

Hi @wgwright,

Our Broadband Support Team will be happy to look into this issue if you get in touch.

James