We all just want EE to cut all the bull rubbish and just let everybody order or upgrade to it and forget the commercial aspect that this is for new customers only and EE only being interesting in getting new accounts and therefore more profit.
As many others have found out ordering EE 1.6gbs is a pain in the backside!
Just in the past few days we have tried twice to upgrade from BT Full Fibre 900 to EE Busiest Home Bundle 1.6gbs, and on both phone calls we have been told completely different information by the operators on the end of the line.
On the first call we were adamantly told by the operator that we could not get the 1.6gbs service, and yet they still tried to push us onto EE and pay the £70 monthly charge for the 1.6gbs service despite only wanting to put us on the EE Full Fibre Gigabit service, which is just EE equivalent to BT Fibre 900.
On our second call we were told we could have it, however we would need to move over from BT broadband to EE broadband first onto the EE Full Fibre Gigabit service, as according to this operator it is only available to existing EE customers.
Of course the above is both complete rubbish, it is available for all even if you are not a new customer, and you don't already need to be on a EE broadband package to get this new one.
We can definitely get it, order through our existing EE account as we have EE Mobile, as a new broadband customer and progress through the order etc.
There is no way that we are completing the order as a new customer as we'll then be stung with cancellation charges from BT for exiting our broadband contract early.
Our BT broadband contract isn't up until late this year, so hopefully by then EE will have pulled their fingers out of their backsides and let this be available to all.
With BT projected to release their new Smart Hub 4 with WiFi 7 in the late Summer, then maybe everybody should just wait it out and then get EE broadband with the new EE Smart Hub Plus with WiFi 7 too!
If nobody ordered this 1.6gbs service until later this year and just waited for a new hub to be released, then EE would definitely want to open it up to all as they would not want to lose out on new customers and any additional monies coming in.
