Hi I have been without EE service for a week despite visits from Openreach & EE. I receive the message "connected,no Internet" We upgraded from copper to full fibre a month ago and until 5 days ago there were no problems. Then I noticed the speed had dropped and after a rooter reboot I have had no service since. I have tried a factory reset, replacement of cables. A technician working on behalf of EE visited & checked the router e.t.c and couldn't resolve the issue. Openreach attended today and couldn't resolve and have suggested a replacement router although I am sceptical this will resolve the problem as this is something the EE technician checked. I appear to have a full service, the ONT white box shows green lights and the same with the router itself, a solid light. I can connect to the router and it says connected but there is no data being uploaded/downloaded = no connection. I have checked my log in credentials and these are fine. Grateful for any suggestions? Am I missing something? I'm wary that this may become a sticky long term issue when I am passed back and forth between EE and Openreach.
