EE Broadband unable to upgrade/renew broadband

M7_UKA · ‎22-09-2026

Hi, got an email saying time to renew. Logged in on my phone and website and both times there isn't an option to select a plan. There is if I click bundles but I don't want/need a tv bundle.

Any ideas?

Thanks

JimM11 · ‎22-09-2026

@M7_UKA Will be the usual have you tried another device, or if you select the bundle can you drop what you want later on in the package selection?

Northerner · ‎22-09-2026

Hi @M7_UKA

Give EE CS a call on 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

XRaySpeX · ‎22-09-2026

How con you "Upgrade your speed to access our newest BB plans" when "You are on our fastest available speed"? Ridiculous exhortation!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP