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Dynamic IP address causing Disney+ "Household" issues?

stereohaven
Investigator
Investigator

‎30-03-2026 10:08 AM - edited ‎30-03-2026 10:08 AM

I have EE Broadband and I am trying to work out if the use of a Dynamic IP may be causing the issues I am having with Disney+, or if there is anything else I can do in the Smart Hub to fix or mitigate the issue?

The problem is being constantly asked if I am watching from a different location on certain devices, namely Sky Q and an Xbox, and having to request a code or add the device to the household, only to reach a point when you are locked out entirely.

When I look at "manage devices" on Disney+, Apple devices (iPhone, iPad and Apple TV), are showing as approximately the same Guildford location, which is not where I live but close enough (I have a GU post code).

However, the Xbox and Sky Q box will rotate, mainly across Buxton, Derby and Hounslow, which then causes me issues.

I have contacted Disney+ who simply log me out of all devices and the process starts again (something I can do myself in my account).

The primary driver they use to establish a "Household" is:

The logic used to determine your Household relies on the fact that devices within the same Household would share the same internet connection details regularly.

Unless someone can prove to me otherwise, the IP address supplied by EE appears to be the primary culprit, or something related to the Smart Hub?

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4 REPLIES 4
JimM11
Community Hero
Community Hero

‎30-03-2026 10:34 AM

@stereohaven Yes EE use dynamic IP addressing to the Wan connection of your EE Hub.

stereohaven
Investigator
Investigator
In response to JimM11

‎30-03-2026 12:12 PM

@JimM11 wrote:

@stereohaven Yes EE use dynamic IP addressing to the Wan connection of your EE Hub.

Thank you.

So with that confirmed, does anyone know why these two devices show as being elsewhere on the planet whilst everything else shares a common, more local location?

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JimM11
Community Hero
Community Hero
In response to stereohaven

‎30-03-2026 01:24 PM

@stereohaven Are the two devices that are causing you issues, always at the same location and not moving about area's and simply always attached to that EE Hub, wireless or wired connection?

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stereohaven
Investigator
Investigator
In response to JimM11

‎30-03-2026 03:23 PM - edited ‎30-03-2026 03:25 PM

@JimM11 wrote:

@stereohaven Are the two devices that are causing you issues, always at the same location and not moving about area's and simply always attached to that EE Hub, wireless or wired connection?

Neither device leaves the house, Sky Q is hardwired and the Xbox is connected to WiFi.

I reset both this morning (logged out), before logging back in and both are once again showing as Derby. All other devices are showing as Guildford, apart from the iPad I am writing this on, which is showing as Hounslow.

I’m on FTTC (Full Works Fibre 67 - although FTTP has just passed the front door), so the hub is the SH31B.

This is from my Disney+ account:

I am roughly 150 miles away from Buxton!I am roughly 150 miles away from Buxton!

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