15-05-2023 08:31 PM
Both myself and husband are now working from home and we have noticed our BB keeps dropping out. Can we do anything about this. Do I need to buy a booster ?
15-05-2023 09:18 PM
@Cherylchambers do you know if it is the Broadband that is dropping or if you are just losing WiFi ?
Do the lights on the router change?
No one on here has access to your account or can see what is happening to your line, but you could follow the guidance in the following Help Page to get in touch with the care team.
https://ee.co.uk/contact-ee/technical-support/broadband-landline
15-05-2023 10:34 PM
Welcome to EE's Home Broadband Forum.
Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?
If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:
1. Post your full router stats:
Full router stats are key to any speed & connection issues.
2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.
3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.