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Dont the account number

Sbiav
Investigator
Investigator

Hiya we need are broadband switch on or were leaving you

10 REPLIES 10
Sbiav
Investigator
Investigator

Hiya are broadband has gone down 

JimM11
Community Hero
Community Hero

@Sbiav You would be best to call EE CS direct if you have a specific issue, the Forum is just not a place to post as you have done, whatever your specific problem you have, no details from you not much the Forum can suggest!

Hiya what it it is the broadband is flashing orange and its giving us broadband but no internet 

JimM11
Community Hero
Community Hero

@Sbiav Flashing Orange it's giving you nothing at all, so don't be fooled by that one, you need to explain what when were, the Forum knows NOTHING about you, for all you could be a brand new customer, decided to stick the EE Hub on the connection and waiting for EE to say it's all good. Forum is not going to Guess what you have or have not! Link below will take you to the Lights explanation, if you drill down your hub i will send a more precise link!

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

JimM11
Community Hero
Community Hero

@Sbiav As you are posting all over the place, run the EE Service Checker option, that will look to see if there is a local issue with delivery off Broadband were you are! You may be able to get to it via the app, if not try logging into you account and go from there!

Its still not switch on and it still flashing red 

JimM11
Community Hero
Community Hero

@Sbiav Just give EE a call, see the help link below.

ee.co.uk/help/contact-ee/technical-support/broadband-landline

I have no good

JimM11
Community Hero
Community Hero

@Sbiav If you did then they replied with whatever was said to you, wait it out or let the Forum know.

EE Outage Map • Is The Service Down? UK