Don’t understand why I’m getting texts about sending something back

[Chantelle904]

I have changed my broadband to full fibre and they sent me an extra wire to use for my broadband box which I use but they are asking me to send my kit back and if I don’t I will get  a charge but I don’t understand what for. 
Any advice will be greatly appreciated 

[Mustrum · Accepted solution]

@Chantelle904   why not just give them a call and explain and stop any extra charges.

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[HolzBrig03]

I too am  getting emails saying I need yo send back my broadband box or I'll be charged £85! When I specifically remember posting it back in April when I got my new box. I'm phoning them today to see what is going on! 🙄

But I recommend phoning them and speaking to someone.