I have a Dimplex hub that monitors my storage heaters but since installing my new EE router, the Dimplex hub no longer works. The core problem I’m having is that the Dimplex Hub's connection to the Dimplex Cloud server is being blocked by the EE Smart Hub, evidenced by the Solid Red Power Light {⚡️
With help from Gemini I have tried several possible solutions (All Failed to Fix):
- Confirmed Hub is ON: Power cycled the Dimplex Hub and the EE Router multiple times.
- Confirmed Physical Connection: The Dimplex Hub is connected directly to the EE Router via a working Ethernet cable.
- Confirmed Dual Device Failure: The system cannot be found via Bluetooth for setup on two separate devices (Phone and iPad).
- Disabled IPv6: Logged into the EE Hub Manager and set the IPv6 Allocation Mode to 'Off' to bypass known network conflicts.
- Changed DNS: Changed the router's DNS server to Google DNS (8.8.8.8 / 8.8.4.4).
- Confirmed Technical Diagnosis: Dimplex support confirmed this behaviour is a known, recurring issue with the EE network configuration.
The Technical Conclusion (Needs EE Investigation):
The issue seems to be a deep firewall or routing conflict within the EE network configuration that is blocking the Dimplex Hub's necessary outgoing traffic over ports:
- Ports: 80, 443, 5671, and 5672 (for secure cloud communication).
The hub is not faulty; the EE network is preventing its connection.
if this is a known issue, is there any timescale on a resolution?
