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Device delivery

SHHunter
Explorer

‎30-07-2025 01:13 PM

How do I get EE to send meet the SH31B? 

I now have 3!!!!! SH32B devices which are of no use to me. Every time I speak to customer service, I am assured they will send the correct one. The last person said they couldn't do it online so would ensure it was done manually. I've now waited in for 3 whole days for the correct one to be delivered. I'm afraid the incompetence is systemic within the organisation and I'm now at a loss as to what to do. 

HELP!!!!!

0 Helpful
3 REPLIES 3
JimM11
Community Hero
Community Hero

‎30-07-2025 01:57 PM

@SHHunter Take it you are required to connect to the OR Master socket with your request, and that Fibre is currently not available anywhere near you!

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎30-07-2025 02:07 PM

What is the name of the EE BB plan are you on including its speed?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
SHHunter
Explorer
In response to XRaySpeX

‎30-07-2025 02:40 PM

I don't have it on me currently.
We've just been on the phone to yet another person. I have no faith in them
getting it right this wrong onetime.
I need the SH31B with the grey Broadband port at the back.
No one can send it to us! Always wrong one!
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