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Contacting sales team about full fibre

Oxfordblue
Investigator
Investigator

‎20-04-2025 02:48 PM

Happy Easter everyone! A couple of weeks ago someone from EE called at my house and told my wife full fibre broadband was coming.  

Unfortunately I wasn’t available; the chap said he’d come back but he never has…

When I check my postcode on the EE site, only standard FTTC packages the same as I have now are coming up. 

Are there any suggestions about which team at EE could help? I know regular sales teams will likely only have the same info I can access publicly.  

There’s nothing on the Openreach site indicating that full fibre is coming soon either. 

0 Helpful
12 REPLIES 12
Matt_124
EE Community Star
EE Community Star
In response to JimM11

‎21-04-2025 03:35 PM

@Oxfordblue 

Depending on the area door-to-door sales can sometimes be conducted by EE themselves, but more commonly by their partner Money Expert.

You can find the article here: https://ee.co.uk/help/profile/manage/ee-door-to-door 

I believe there may also be a way to provide feedback mentioned in the article.

JimM11
Brilliant Contributor
Brilliant Contributor
In response to XRaySpeX

‎21-04-2025 03:36 PM

@XRaySpeX New i had seen it somewhere. Thanks👍

0 Helpful
Oxfordblue
Investigator
Investigator
In response to JimM11

‎22-04-2025 09:56 AM

Thanks @JimM11  - all of that is well understood… looks like it’s back to waiting…