Constant buffering

[Uzume7]

Hi
My internet access is so unpredictable, it’s practically unusable at times! Constant buffering on tv, internet access dropping so I can’t use my laptop and the only way I can do anything online  is my mobile data. This happens throughout the day so many times it’s driving me up the wall! I have followed all basic guidelines I could find, reboots, reconnection etc but no luck.

The WiFi and internet lights on my router are constantly flickering, even straight after a reboot, does this mean anything? I thought that was normal as it does it all the time.

I’m going to take advice about ending my contract without penalty as it’s not fit for purpose as I can’t do what I need to do!

If anyone knows why this is happening and what to do, please let me know. I’ve done all the basics stated online ie reboots etc so nothing that simple please, as nothing has worked.

Many thanks 

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

The WiFi & Net lights flickering is quite normal as data is moved across them.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

• For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
• For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.
• For other routers: login to it according to the label on it as the admin user & navigate looking for its router/connection statistics.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.