Connection problems with broadband

[vn2021]

Hi I missed a payment for my broadband which resulted in my broadband being frozen, but have since paid it but it’s yet to reactivate, I made the payment on Saturday last week and it usually only take a day for the services to be resumed, but yet it’s still not working, I’ve tried resetting my broadband and starting it back up again but have had no luck or it allow me to connect for 5 minutes then stops working again.

[Chris_B]

@vn2021  You’ll need to call customer support about this.  It should take no longer than 24 hours to resume service after late payment disconnect. 

[Mustrum · Accepted solution]

@vn2021   have you tried calling Customer Services to see what is happening?

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