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Connection issues for certain websites

AgnesChru
Visitor

I'm having connection issues but only to certain websites. This includes sites such as BBC, met office, trainline and transport for london. I thought it might be a .gov issue but other sites such as DEFRA work for me. Phoned EE and they can't see and issue their end. No parental controls have been set. Apparently this is something to do with DNS and routing. I had my company IT company check all the local laptop settings but it is affecting other devices if they are not connected to 5G. 

Has anyone had this issue and has it been resolved?

Agnes

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

If it were a DNS issue try switching the DNS in the router, under Advanced > My Network > IPv4 Config > DNS Servers, away from EE's Auto ones to Manual with 1 of these public DNS pairs:

OpenDNS   :	208.67.222.222 & 208.67.220.220
Google DNS:	8.8.8.8 & 8.8.4.4 
Cloudflare DNS 1.1.1.1 & 1.0.0.1  
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

If it were a DNS issue try switching the DNS in the router, under Advanced > My Network > IPv4 Config > DNS Servers, away from EE's Auto ones to Manual with 1 of these public DNS pairs:

OpenDNS   :	208.67.222.222 & 208.67.220.220
Google DNS:	8.8.8.8 & 8.8.4.4 
Cloudflare DNS 1.1.1.1 & 1.0.0.1  
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP