“Connected to the local network, but not to the internet”

[carlcaulkett]

I have been in the process of trying to get the “Smart TV” aspect of my new Samsung Viewfinity S9 Monitor up and running. As part of the initial setup it needs to connect to an internet connection.

First of all I tried to get it working with the WiFi supplied by the care home in which I am staying. This gave me this error message…

I spoke to Samsung support who told me that it was probably something to do with the WiFi connection, possibly some over-zealous firewall settings or something.

I then decided to try an EE WiFi hotspot, so I spent £7.50 on a one day pass, and tried selecting that WiFi. 
Here is the error I got…

Apparently the same issue! I don’t see how this can be due to firewall settings, but I am at a loss to figure out what could be the cause of this problem.

All the IP settings are derived automatically. I’ve also tried setting the IP addresses manually but substituting various public DNS Servers such as 1.1.1.1 and other, but none of these worked either.

Any ideas would be gratefully received 🙏

[XRaySpeX]

The network SSIDs & pwds the OP has entered must have been correct for it to say it's connected to the local network. The issue lies elsewhere.

[Mustrum]

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@XRaySpeX wrote:

The network SSIDs & pwds the OP has entered must have been correct for it to say it's connected to the local network. The issue lies elsewhere.

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Sorry, whist that is the case for a domestic router, connecting to a public WIFI will show exactly what is being shown.

@carlcaulkett  does your TV have a browser, if so could you try that and see if you get a splash screen from the WiFi service? 

[carlcaulkett]

To be honest, now that I have applied my  DP to DP MIni cable and got the Monitor to just do the basics of displaying my Mac’s video output, I’m not so worried about the smart TV functionality. After all, it has nothing that I cannot get with a browser 😉