Hi, has anyone worked out the technique to make EE listen? And work out how to speak to someone who is helpful and sensible who they can have a dialogue with. Calling the phone number and even using the services for open cases which provides a link to continue a conversation is hopeless.
I've been trying to communicate since 25 January and have not today concluded that they really don’t have a clue.
Each time you call(it’s always the way as they never call back when they say they will either on the same day or the day after).
There must be someone at EE who knows what they’re doing and can talk to customers and solve problems.
meanwhile I’m paying for a service that I’m not fully receiving and wasting hours talking people who either don’t care or don’t know who to talk to to help me solve my BB issue. And my family is paying for extra data on their phones because of non availability of BB.
I’m frankly sick of calling and being told that I need to wait 72 hours (excluding weekends and possibly not working hours depending who you talk to) to get the issue passed to someone else who doesn’t know what the problem is until I repeat it, again.
so to repeat, if any one can suggest a phone number of a person at EE, who knows how EE works and has access to tech teams who I seems aren’t allowed to talk to the customers, then I would be pleased to hear from you.
for context, my problem is that the ‘homework’ downtime controls are locked on. I agree this sounds like a crazy simple problem to deal with but it’s seemingly beyond EE !
