Compensation

[Ignatius]

I spoke to someone on the 10th of May 2025 and was informed we didn't have Full Fibre so it would have to be installed.  I was given the 19th of May as a start date and told I would receive £6.24 per day  compensation, as EE are part of the Ofcom Automatic Compensation Scheme and it would come off as credit to my account.    I rang again on the 29th of May (I think) to be updated and I mentioned the compensation.  He was very hesitant and didn't answer.   This was a different person I spoke to .  I don't know how to proceed and although the first chap, a ''Digital Champion at Plymouth'  gave me his email address and I have tried to contact him, he hasn't replied.   As and when I do speak to someone else, I am expecting a list of excuses as to why I am entitled to nothing.  

[RobBark8]

I was initially given go live of 20th June, then they changed my appointment to the 27th June without explanation. I went onto chat to query if I could not have an earlier date and told no but would be entitled to daily compensation. Im surprised at this to be honest. or is the 20th > 27th classed as a delayed install?

[Matt_124]

Yes it should be covered under a delay to the start of a new service, take a look at the Ofcom site that I linked in a previous post for the details.