Changing broadband package

[12345618]

I would like to change to the cheaper package thats for the same things, 27 pound a month instead of 40, i was 32 but bt put it up then switched to ee. I can purchase/select the new broadband package, but cant deselect the original, last time i did this with bt they didnt cancel the previous and i was paying for both for months, took a long time to resolve. How can i swap? We need smooth transition with the internet as partner works hybrid. 

[XRaySpeX · Accepted solution]

You can't downgrade to a cheaper plan mid-term, but only in your upgrade window from 30 days before end of term.

[12345618]

Thanks but im not midterm the contracts finished just rolling, so i can cancel it any time and sign up to a cheaper offer , 

[XRaySpeX]

Then you should be able to upgrade.

[JimM11]

@12345618 You do understand that you will NOT be allowed to downgrade the package, you may try calling EE CS and see but online that will not work!

[XRaySpeX]

You should be allowed to "upgrade" to a cheaper/slower plan if you like once you are out of min. term.