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Cant remove device from smart hub

Martstubbs74
Explorer

Hi all, I have been trying to delete a device/devices from my EE wifi but i cannot seem to do it. When i go on the smart hub page i am going to 'My Network' page and then the list of devices appear in a list. I have found the relevent device and clicked on 'Remove' and have pressed save. It still shows as connected and so i tried it with other devices on the list and when i click Remove it does nothing. Ive tried refreshing but that changes nothing.

12 REPLIES 12
Christopher_G
EE Community Support Team

Are you able to try doing it on a different device or browser, @tan27tan?

Chris

I found it doesn't work on Chrome so you need to login from Edge or Firefox, then 'Remove' will show up next to the grey devices.  Let us know if this helps!

That's not good. If I would have known that first I would of stayed with my previous provider as you can remove devices with them.