Cant connect router to my laptop

[Iain-84]

Whenever I enter the password for my wifi I get a message either saying its incorrect or cant connect.

I had the same issue with the mobile until I scanned the QR code and so now it's ok, just need to connect the laptop. The Qr code showed the password I was putting in was correct but says its incorrect when I enter manually

[Neil_F]

I had problems connecting my laptop. Upgraded network card driver and ok now

Different problem as wasn't seeing router in list but might help

[Iain-84]

Hi Neil,

Sorry for late reply. I have double checked the password and tried a number of times. I think I'm putting in the right one as it's now just saying I cant connect.

I'm not sure if I can change the password. I'm in a bed sit and the other tenants use it as well. Some of them had the same issue as me  but eventually worked for them after a few attempts. I'll speak to my landlord

[Iain-84]

I tried this but sadly didnt work. Thanks though.

[Neil-O]

Hi @Iain-84 Thanks for getting back to me, have you tried rebooting all your equipment including the the Hub and any extenders if you have any?

Neil