Cannot load EE Smart Hub Management Home Page

[freddy2004]

Cannot load Hub management Home after running for a few days, the only way out is to restart! This is not acceptable.

[XRaySpeX]

The CHOP error can't be due to a f/ware update as it occurs on a free-standing SH+ unconnected to any BB.

[alwoods]

I am having the same issue. This is a pretty fundamental bug on this router...whats the fix EE?

[Peter_W]

Hi @alwoods.

Welcome to the EE Community!

At what point is it you're seeing this error, is it a certain page on the Hub manager, or can you not load http://192.168.1.254/ full stop?
Have you given this a try from a different device or browser, too?
Peter

[alwoods]

@Peter_W  A restart of the router fixes the issue but that's not the point. It does it regularly.  It fails on the start screen which is here: http://192.168.1.254/AppInitScreen

[JimM11]

@alwoods What EE Router do you have, link below will take you to the recent if you are unsure then you can look see. If you are able to post a picture up of your Status Screen, the chop-800 error went away months ago with a FW update, may see it once in a blue moon, think i have seen it once in about 5 months now.

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

[alwoods]

Hi @JimM11 
The details are as follows, i have a smart hub plus:
Product code:

SH31B

Serial number:

+114404+243000000000

Firmware version:

r1.35.0-R-1138091-PROD-83002

Firmware updated:

N/A

GUI version:

1.13.1

[JimM11]

@alwoods That version i have also on the EE Smarthub+, and been really rock solid, with regards to no chop-800 error's.

[alwoods]

@JimM11 got it again this morning.  This issue also impacts the app Manage Broadband section.

Not that it should have much impact but i have 4 additional managed switches coming off the router via a 24 Port Poe Switch

[JimM11]

@alwoods What browser are you using and the method off connecting to the web manager?

[alwoods]

@JimM11 Chrome on Mac Apple Silicon