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Cannot load EE Smart Hub Management Home Page

freddy2004
Contributor
Contributor

‎26-12-2024 03:43 PM

freddy2004_0-1735227658208.png

Cannot load Hub management Home after running for a few days, the only way out is to restart! This is not acceptable.

0 Helpful
22 REPLIES 22
JimM11
Brilliant Contributor
Brilliant Contributor
In response to alwoods

‎09-02-2025 07:55 AM

@alwoods The chop-800 error was very prolific on the oob FW version 2-3 updates back and with the version that you reported have not seen it in eons, have you tried another device if you have it, like your mobile, or possible safari as you are a mac user.

0 Helpful
alwoods
Investigator
Investigator

‎09-02-2025 08:30 AM

@JimM11 Doesn't work on any of them unfortunately (a router reboot does fix the problem but there definitely seems to be some issue there).

Safari Macbook

alwoods_0-1739089763921.png

Safari iOS

alwoods_1-1739089800559.png

iOS iPhone 15 

alwoods_2-1739089827278.png

 

 

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JimM11
Brilliant Contributor
Brilliant Contributor
In response to alwoods

‎09-02-2025 08:34 AM - edited ‎09-02-2025 09:25 AM

@alwoods Are you a fully apples only person? Note below how the router FW has progressed recently.

FW: r1.35.0-R-1138091-PROD-83002 and the gui is at App version: 1.13.1.
FW: r2.68.11-R-1260390-PROD-83002
FW: r2.68.12-R-1270837-PROD-83002 and the gui is at App version 2.36.4.
FW: r2.68.16-R-1296172-PROD-83002 and the gui is at App version 2.36.4.

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