I don’t know what to do. I have originally upgraded from broadband to full fibre on the 25th January with an installation date in March. OpenReach, made a mess of the job but the fibre was working after asking EE to send a replacement hub. After one week however, the service was cancelled! Luckily the broadband was still working, called EE placed a second order to be activated yesterday 22nd April and for the broadband to be stopped. I grew suspicious as no email regarding the equipment dispatch was received and contacted EE via chat on the 14th, where it was confirmed that the kit should arrive by the 19th. On the 20th still with no kit, I have contacted the EE chat again where I was told that no active order existed on my address and that I needed to call the sales team again. I’ve told the gentleman to please remove the stop on my broadband as I needed the internet, he confirmed the my broadband would not be stopped. Fast forward to the 22nd and… Surprise! Broadband was stopped. I’ve called EE again yesterday and was told to place a 3rd order, I have complied, and was told I need to pay £10 for a 4G router to keep me connected until the 7th May. I Have received the contract information and an email stating that my kit was dispatched. However, to my surprise again at 9pm I have received another email asking me to return the kit ordered in the morning and when tracking the order this morning, the order shows as cancelled!
Apologies for the long post, but I would appreciate some help as I don’t have a spare hour every other day to contact the EE team over the phone. I have saved the chats transcripts if that helps.
