Cancel a contract as we have moved abroad

SerenaMilne · ‎27-11-2022

Hi - we signed up for a broadband contract in July and we have now moved aboard so unfortunately we need to cancel the contract.
I have tried to ring various numbers but they don’t seem to recognize the mobile number associated with our contract, so I can’t get through. I also just tried the +44 800 079 8586 number during working hours and they are not answering either, saying they are closed…

What do I do? Who do I call? There doesn’t seem to be any email number to contact?

Any help would be greatly appreciated.

with thanks,

Serena

XRaySpeX · ‎27-11-2022

To cancel your EE BB & Home Phone phone EE on the Freephone no. (Opt 3) in my sig. and give 14 days notice.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Leanne_T · ‎28-11-2022

Morning @SerenaMilne

Thanks for coming here.

Please try calling us again, our opening hours are Mon to Fri 8am - 9pm
Sat to Sun 8am - 8pm UK time.

Leanne.