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Can’t link broadband to the app

borisbathtime27
Explorer

‎03-02-2025 01:23 PM

I can’t link my new broadband to the app - this is a common problem that is insurmountable it seems if you have a legacy closed account. No one on here seems to have had any joy you just go round in circles trying new accounts with new email addresses and nothing works. Anyone know if not having access to the app is a problem - can you get bills another way ? 

0 Helpful
4 REPLIES 4
JimM11
Brilliant Contributor
Brilliant Contributor

‎03-02-2025 01:28 PM

@borisbathtime27 What app are you using?

0 Helpful
borisbathtime27
Explorer
In response to JimM11

‎03-02-2025 03:33 PM

I’m using the MyEE app

Sent from my iPhone
0 Helpful
JimM11
Brilliant Contributor
Brilliant Contributor
In response to JimM11

‎03-02-2025 04:17 PM

@borisbathtime27 There has only been a few legacy EE to new EE transfer's with some involvement of senior personnel, so hope they see the posting and come back to you with the relevant information that you may need. This is SO NEW and you are one off the first up and running so to speak.

0 Helpful
Christopher_G
EE Community Support Team

‎04-02-2025 08:14 AM

Morning, @borisbathtime27 

Welcome to the community.

Have you spoken with our Customer Care team? They'll be able to check everything from our side and try to link the accounts for you.

Chris