Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't link broadband to phone spoke to six guides no one able to sort issue.

Danifi64
Visitor

‎18-06-2024 06:31 PM

I have been told this is tech problem but they can't resolve it promised call back but that didn't happen.  So now can't access my broadband account.  Have tried raising complaint do thry respond to complaints???? 

0 Helpful
2 REPLIES 2
JimM11
Brilliant Contributor
Brilliant Contributor

‎18-06-2024 10:33 PM

@Danifi64 Information regarding complaints below.

Understanding your broadband complaint | Customer Care | EE

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎18-06-2024 11:21 PM

You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful