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Live chat

Hi, is it usual that Live Chat is unavailable under Help, all day Sunday?

HollowayRoad by Established Contributor
  • 8025 Views
  • 14 replies
  • 1 Helpful

Resolved! Full roaming

Hi, I’m on a monthly contract and have been since 2020. I have a ‘full roaming’ add on. Last year I was able to use my home allowance in Australia for £25 per month.However this option wasn’t available to me this year when I went. I had pay £6 for a ...

Toppere31 by Investigator
  • 4111 Views
  • 15 replies
  • 7 Helpful

EE GameCard Incorrect PIN

Hi, I received a text this morning with the £50 EE GameCard voucher for the switch 2 bundle I recently ordered. When I try to redeem it tells me the PIN is incorrect. Can someone please help me resolve this?Thanks.

Oscar182 by Investigator
  • 231 Views
  • 6 replies
  • 0 Helpful

EE Gamecard wrong PIN

I received a text this morning with a Gamecard voucher number and PIN code. It says that the PIN code is wrong... i could try 9999 different combinations until i get it right, but is there an easier way? I have emailed the 3rd party company, but no r...

SIM card

My phone wont pick up EE signal, took it to a repair shop and told me it`s the sim card faulty, could I have a new one and will I keep my number?

AL33 by Visitor
  • 14 Views
  • 1 replies
  • 0 Helpful

iMessage and FaceTime

Hii have just received a message saying iMessage and WhatsApp not available in 5 days.i have tried the ideas mentioned in the forum but to no avail. I have retained my old number  when I moved to EE.Any ideas please?TIA

Mwords15 by Investigator
  • 29 Views
  • 2 replies
  • 0 Helpful

Now tv subscription

I have a sky sports package but can’t work out how to watch it on my phone. I assuming I need to log into now tv but I don’t know my log in details and won’t let me reset my password 

You have used all your data - No!

Today, and previously, I receive a message stating that I have used all my data, yet when I log in to EE, it shows that I have plenty left.  This has been happening quite regularly for the past 2 months or more.  These two screengrabs were taken this...

Screenshot_2025-06-13-10-34-01-59_0ce57feeccaa51fb7deed04b4dbda235.jpg Screenshot_2025-06-13-10-33-45-27_bc15f63c41a0c6fb199a22eda058b64b.jpg