COMPLAINTS

[shadowsss01]

I rang EE TWICE THEY SAID THEY NEEDED TO PUT ME ON HOLD AND TWICE THEY HUNG UP ON ME WITH NO CALLBACK, this is now unacceptable, very unhappy, I have been messed around now for well over a month with 6 EE people saying they will take sole responsibility for this and I hear nothing back, was promised a goodwill gesture for all my time wasted calling EE and still nothing I have 4 mobile with you can broadband, thinking of leaving with everything and going elsewhere, as EE seem unwilling to help 

[Mustrum]

@shadowsss01  is there something we can help you with?

This is not customer service, no one has account access or even knows who you are.

[Northerner]

Hi @shadowsss01 

You can complain here:

https://ee.co.uk/contact-ee/complaint

If you're on a pay monthly contract then calls to 150 are free. 

Thanks 

[shadowsss01]

Yes I understand that was hoping someone from EE monitors this and would see complaints 

[Northerner]

Hi @shadowsss01 

There is no customer account access on these forums.

Thanks 

[XRaySpeX]

This user discussion group is not the platform for making formal complaints to EE. You've been given a link to do so.