Broadband

Oliviabroome16 · ‎14-09-2023

Hi my broadband is down and the router is red

XRaySpeX · ‎14-09-2023

Which router? Red means diff things on diff routers.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Oliviabroome16 · ‎14-09-2023

It’s the ee smart hub tried restarting and resetting it but no joy

XRaySpeX · ‎14-09-2023

Red usually means fault on router. If it was unable to connect to BB it would be flashing Aqua.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Leanne_T · ‎15-09-2023

Hi @Oliviabroome16

Thanks for coming here.

You can report this to our Broadband Tech team who will get this looked into for you, to do this please call us on 0330 123 1105.

Thanks 🙂

Leanne.