14-09-2023 09:13 PM
Hi my broadband is down and the router is red
14-09-2023 09:15 PM
Which router? Red means diff things on diff routers.
14-09-2023 09:17 PM
It’s the ee smart hub tried restarting and resetting it but no joy
14-09-2023 09:24 PM
Red usually means fault on router. If it was unable to connect to BB it would be flashing Aqua.
15-09-2023 08:27 AM
Thanks for coming here.
You can report this to our Broadband Tech team who will get this looked into for you, to do this please call us on 0330 123 1105.
Thanks 🙂
Leanne.