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Broadband switch Help

Stx
Visitor

‎25-04-2022 03:30 AM

I'm looking to make the switch from BT, who i don't have a contract with anymore, to EE, and get the, Full Fibre Max Gigabit package. However it states I'll need an engineer to come out and the next available date is about 2 and a half weeks. So my questions are, will I have internet during the period in which I'm waiting for the engineer. And will I have to keep paying the bill with BT during this time while waiting for the engineer to set up the new internet or does the EE bill take over. I can't be without internet for that long and I don't want to be paying multiple bills. Any clarification would be great thanks.

0 Helpful
1 REPLY 1
XRaySpeX
Grand Master
Grand Master

‎25-04-2022 03:42 AM

If you are switching like-for-like you should only lose your BB for about an hour or so when the engineer attends. You pay BT until it goes live with EE and EE thereafter. 

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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