Hi,
My ee broadband is behaving strangely. Our data rate is 8.111 Mbps / 54.997 Mbps, and a speed test show around 42Mbps download, which is pretty good for where we live. However the actual connection appears to have a lag of some sort.
Visiting websites take around 10-15 seconds to find and load in the browser. Streaming TV content shows the loading/buffer icon each time, which it didn't use to do. When a stream starts the image is out of focus/pixellated, for around 30 seconds but then works OK. So I have this lag of some sort, which I cannot seem to fix.
ee have sent 2 new routers, and I've had 3 engineers out to the house. The engineers say they cannot do anything as the speed into the house is correct. ee tech support have done all they can remotely and can't see any errors, but there definitely is an error somewhere!
Only have one device (external HD) connected to the router, but a number of wireless devices (phones, smart bulbs and speakers). Devices are added to groups on the router, so I can activate/deactivate each group from the Wifi just to check if anything is causing any interference but that didn't change anything.
I've changed the router wifi settings but again this didn't make any improvement, so all set back to default. ee suggest maybe moving to 5G Wireless router, but I'm not keen (plus it is expensive). Any ideas as to what may be happening?
